PRIVACY NOTICE – PLATINUM SIGNS & DESIGN
Last Updated: January 14, 2025
Effective Date: January 14, 2025
This Privacy Notice (“Notice”) describes how Platinum Signs and Design (“Platinum Signs,” “we,” “us,” or “our”) collects, uses, shares, stores, and protects your information, as well as your rights and choices in relation to your information. This Notice applies to all personal information collected by us when you:
• Use our website, Platinum-signs.com, and any corresponding webpages;
• Visit our branded social media pages;
• Communicate with us via written, electronic, or oral communication;
• Purchase our products or services; or
• Interact with us through other business activities.
Scope: This Notice applies to information collected and processed by Platinum Signs and Design. It does not apply to third-party services linked to our website or independently owned franchise locations (if applicable). Please contact those entities directly for their privacy policies.
1. Types Of Information We Collect
| Context | Types of Data | Primary Purpose for Collection and Use of Data |
| Account Registration | Name, contact information, and actions performed on your account. | Provide account-related functionalities, save preferences, and ensure secure access. |
| Client Information | Names and contact details of clients and their employees. | Communicate about ongoing projects, services, or billing inquiries. |
| Commercial Information | Purchase history, payment details, and transaction records. | Process orders and provide services while complying with legal obligations. |
| Feedback/Support | Details you provide when contacting us for support or feedback. | Respond to inquiries and improve services based on your input. |
| Cookies | Session data, such as browsing activity and website preferences. | Enhance website functionality and user experience. |
| Email Interconnectivity | Metrics like email open rates, clicks, and conversions. | Evaluate and improve the effectiveness of email communication and marketing. |
| Order Placement | Name, address, email, phone number, and payment details. | Fulfill orders, manage billing, and ensure proper delivery of products or services. |
We may also collect information from third-party sources or publicly available records to supplement the information you provide.
2. How We Use Your Information
We process your personal information for the following purposes:
• Providing Services: Ensure the smooth delivery of products and services you request.
• Customer Support: Respond to inquiries and provide technical support.
• Marketing and Promotions: Share tailored information about products, services, and promotions (with your consent).
• Fraud Prevention: Detect and mitigate risks to protect your information and our organization.
• Data Analytics: Understand user behavior to improve our offerings and website functionality.
3. Sharing Of Information
We may share your data in the following situations:
• With Service Providers: Third-party vendors assisting with payment processing, order fulfillment, or IT support.
• Within Corporate Entities: Shared internally within Platinum Signs and Design’s affiliated businesses.
• Legal Compliance: Disclosed as required by law, such as responding to subpoenas or regulatory requests.
• With Your Consent: Shared with third parties for promotional purposes upon your explicit consent.
4. Security Safeguards
We implement physical, administrative, and technical measures to protect your data. However, no system is completely secure, and we encourage you to safeguard your personal information when interacting online.
5. Retention
We retain personal information only as long as necessary for business, legal, or regulatory purposes, not exceeding 10 years unless required by law.
6. Your Rights and Choices
Florida Residents:
Under the Florida Consumer Data Privacy Act (FCDPA) and other applicable state laws, you may have the following rights regarding your personal information:
• Right to Access: Request access to the categories of personal information collected and its purpose.
• Right to Delete: Request deletion of your personal information, subject to legal exceptions.
• Right to Correct: Request corrections to inaccurate personal information.
• Right to Opt-Out of Targeted Advertising: Choose to opt-out of the use of your data for targeted advertising.
To exercise these rights, please contact us via:
• Email: Info@platinum-signs.com
• Phone: +1 (407) 971-3640
7. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect or process personal information from children. Parents may contact us to remove any inadvertent data collected from children.
8. Other Important Information
• Third-Party Links: Our website may include links to third-party services. These are governed by their respective privacy policies.
• Policy Updates: We reserve the right to amend this Privacy Notice. Material changes will be communicated via our website or email.
• Accessibility: If you are visually impaired, you may access this notice through your browser’s audio reader.
9. Contacting Us
If you have questions or wish to exercise your privacy rights, contact us:
• Email: Info@platinum-signs.com
• Phone: +1 (407) 971-3640
• Mail: Platinum Signs and Design, 352 Melody Ln W, Casselberry, FL 32707, United States.
